Michala Pollock's Higher Ed Master's Portfolio

Michaela Marie Pollock

michaelapollock2011@gmail.com

706.951.7897

Professional Experience

Cultivate – Chicago, IL (Remote)                                                                          February 2021-Present

Operations Coordinator

• Manage day-to-day scheduling of therapists and kiddos schedules
  • Oversee subbing, PTO and client cancellations
    • Oversees make up hours and reports issues with time off to leadership
  • Helps oversee relationship between therapists and parents, by monitoring the schedule
  • Increased 25% of hours by implementing new organizational system
  • Point of contact for BTs, BCBAs and linking schedules with operations
• Works with billing to make sure kiddo’s sessions are up to date and properly documented
• Implemented new scheduling, and tracking system
  • Set up payroll to be pulled from this new scheduling and tracking system
• Maintains FAST communication practices
• Assists with on-boarding and enrollment of new patients and BTs

Yoshi – Nashville, TN                                                                                          August 2019 – July 2020

Operations Manager

• Managing day to day scheduling of customers and technicians
  • Handling any issues with customers and technicians (day of cancellations and any technicians that are out, etc)
  • Making sure routes are completed correctly
• Handling any fraudulent disputes with customers
• Authorizing refunds and handling any account issues with customers
• Create and Manage loyalty program
  • Keep track of loyal customers
  • Create promotions quarterly for these customers
• Help Marketing team to increase Facebook reviews
• Track issues with customers and the app
  • Manage issues with the app with customers and track for future disputes

GoCheck Kids  – Nashville, TN                                                                                May 2018 – April 2019

Relationship Coordinator

• Executive assistant to CEO including:
  • Managing calendar and email
  • Assisting on projects
  • Assist in coordinating company offsites
  • Managing and planning all travel plans
• Managing day to day office supplies and any other office needs
• Organizing all company files
• Processing 50+ monthly invoices and payments
• Processing reimbursements for all employees
• Coding credit card expenses
• Implemented an Onboarding system for new employees including:
  • New hire documentation
  • Employee training, training on handbook, and norms
  • Adding to payroll, insurance and any other benefits
• Executing, planning and cultivating culture activities

Nashville Young Life College – Nashville, TN                                                                Aug 2017 – May 2018

Staff Associate

• Oversee all Young Life college ministry at Belmont University
• Lead and plan weekly meetings for small groups
• Mentor 9 college students on a regular, weekly basis
• Helped with volunteer care: check-in’s, provided guidance needed, and onboarded new leaders
• Organize volunteer’s files for background checks and safe driver tests
• Coordinate all Nashville Young Life social media accounts via Facebook, Instagram, and event planning program; increased post consistency and overall engagement by 15% in the first three months
• Facilitate monthly large group team-building events
• Raised $15,000 stipend for 2017-2018 Young Life school year
• Coordinate two fundraising events with over 100 people in attendance

The Axis Church – Nashville, TN                                                                             January 2018 – May 2018

Interim Kids Director

• Coordinate over 50 volunteers on a weekly basis
• Gathered legal documentation of volunteers and trained them
• Plan and execute weekly curriculum
• −       Help and manage any conflicts between volunteers
• Managed planning software for volunteers and staff
• Oversee entire kid’s facility and manage classrooms

Administrative Assistant to Natalie Franke – Nashville, TN                                                             Feb 2017 – March 2017

• Assisted CEO Natalie Franke with day-to-day operations including, but not limited to, social media management, client management, project research as necessary
• Created project proposal for rebranding and (weekly) podcast publication
• Launched Natalie Franke rebrand via website, Instagram, and email promotions

Laurel Avenue – Nashville, TN                                                                                               Jan 2016 – May 2017

Wedding Coach, Coordinator

• Assisted brides with all pre- and day-of wedding details including, but not limited to: budgeting, vendor coordination, task management, timeline management, all wedding party communications
• Served as first (and only) Laurel Avenue representative within the state of Tennessee
• Managed all Laurel Avenue social media accounts (Facebook, Instagram); raised engagement and awareness by 15% within the first year
• Designed and launched Laurel Avenue blog, which increased daily impressions by 10%
• Networked and cultivated new relationships with vendors and grew Laurel Avenue’s followers by 20%

The Not Wedding – Atlanta, GA                                                                                          June 2014-Aug 2014

Intern                                                                              

• Planned 5 high-profile weddings, and managed marketing for each
• Attended networking events for high-profile wedding locations in the Southeast
• Proposed new marketing ideas, sales tactics based on research found in year-over-year analysis of company data since 2011

Education

Georgia College & State University – Milledgeville, GA                                                 Aug 2011 – May 2015

Bachelor’s of Administration Degree, Business Management; Minor, Sociology HOPE Scholarship Recipient, 2011-2015